Support
Need help with your account, a deposit, or a game? Pinnacle offers multiple ways to get support so you can get back to play quickly. Our team is friendly, knowledgeable, and ready to guide you through account questions, transaction issues, bonus terms, and technical problems.
Live chat — quickest route, instant answers
Live chat is the fastest way to get a response for most issues. Expect a connection within a few minutes, and most queries are resolved during the same chat session. Use live chat for account access problems, deposit or withdrawal status checks, and troubleshooting on desktop or mobile.
Email — detailed help, same-day replies
For longer requests or when you need to attach documents, email at customerservice@pinnacle.com is the best option. Typical response time is within 24 hours. Email is ideal for KYC documents, formal account questions, and follow-ups that need a written record.
Phone support — direct and personal
Phone support is available for players who prefer to speak with an agent directly. Phone responses are usually immediate during operating hours, and agents will escalate complex issues when needed. If a phone number is required, you can find it in the Help Center or request a call-back via live chat.
Help Center and FAQs — answers at your fingertips
Before contacting support, check the Help Center and FAQs for fast solutions on common topics: account setup, verification steps, deposit and withdrawal methods, bonus rules and wagering requirements, technical troubleshooting, and responsible gambling tools. The Help Center is regularly updated so you can find clear, step-by-step guidance any time.
What to expect for account and transaction requests
- Verification (KYC) requests: please allow up to 48 hours for document review in most cases; support will confirm next steps by email or chat.
- Deposit and withdrawal inquiries: agents can check processing status and guide you on preferred payment methods. Cryptocurrency transfers, e-wallets, and bank options may have different timings.
- Bonus and promotion questions: support will explain eligibility, wagering requirements, and how promotions apply to your account.
Security, privacy, and responsible play
Our support team handles your information securely and will never ask for full passwords. If you need help setting deposit limits, time-outs, or self-exclusion, contact support and we’ll walk you through the available tools to keep play balanced and safe.
Make contact easier — what to include
When you reach out, include your account ID, the device and browser you were using, transaction IDs or screenshots if applicable, and approximate date and time of the issue. That helps us resolve things faster and with fewer follow-ups.
Friendly, efficient support you can trust
Pinnacle’s support staff are trained to resolve issues promptly, with fairness and clarity. Whether it’s a quick chat question or a document review, we treat each request personally and follow through until you’re satisfied. If you want more background on Pinnacle’s services, see our full Pinnacle review.